DURHAM HOME KEY REALTY
Privacy Policy
Last Updated DECEMBER 2025
1. Overview
DURHAM HOME KEY REALTY (“DHKR,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information collected through our website and related digital systems. This Privacy Policy explains how information is collected, used, stored, and protected when you interact with our website or submit information through our forms.
2. Information We Collect
We may collect personal information when you voluntarily submit it through our website, including but not limited to:
- Name
- Email address
- Phone number
- Real estate RECO registration information
- Details related to licence transfer requests
- Technical data such as IP address, browser type, and device information
We do not knowingly collect personal information from minors.
3. How We Use Your Information
Information collected is used for legitimate business and regulatory purposes, including:
- Responding to inquiries and licence transfer requests
- Processing and administering RECO-related transfers
- Maintaining internal records required for compliance
- Communicating regarding brokerage services and obligations
- Improving website functionality and user experience
We do not sell or rent personal information.
4. Sharing of Information
Personal information is accessible only to authorized personnel within DURHAM HOME KEY REALTY and is not shared with third parties except where required to:
- Fulfill regulatory obligations (e.g., submissions through the RECO portal)
- Comply with legal or regulatory requirements
- Protect the rights, property, or safety of the brokerage or others
5. Data Storage & Security
All personal information is stored using secure, digital systems designed to protect against unauthorized access, disclosure, or misuse. Reasonable administrative and technical safeguards are maintained to protect personal data.
We design our Platform to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the instructions in the “HOW TO CONTACT US” section below.
6. Cookies and Analytics
Our website may use cookies or similar technologies for basic functionality, analytics, or future advertising tools (such as Google Analytics or Meta platforms). Cookies do not collect personal identifying information unless you voluntarily provide it. You may control cookie preferences through your browser settings.
7. Changes to This Privacy Policy
DURHAM HOME KEY REALTY may update this "Privacy Policy" periodically.
Any revisions will be posted on this page with an updated effective date.
8. Canadian Privacy Rights
This section provides more information about your Canadian rights under the Personal Information Protection and Electronic Documents Act 2000 (PIPEDA). You can exercise your rights by using the details in the “HOW TO CONTACT US” section. Certain information must be retained to comply with RECO regulations.
Data Subject Rights. You can request correction of your Personal Information by using the details in the “HOW TO CONTACT US” section. You may also have a legal right to access and obtain a copy of your Personal Information. You can make such a request by making a written request in one of the ways described in the “HOW TO CONTACT US” section below and we will respond to you by no later than 30 days of your request. If you submit a request to exercise rights under PIPEDA, DURHAM HOME KEY REALTY will ask you to provide certain information to verify your identity. This information will depend on your prior interactions with DURHAM HOME KEY REALTY and the sensitivity of Personal Information at issue. If DURHAM HOME KEY REALTY denies your request, we will explain why.
Withdrawal of Consent. If we have collected your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your Personal Information under other legal bases.
9. How to Contact Us About This Privacy Policy
To ask questions about this Privacy Policy an dour privacy practices, contact us at [email protected] or by mail at:
DURHAM HOME KEY REALTY
Brokerage Head Office
80 Athol St E, Unit 408
Oshawa, ON L1H 8B7
Phone: 905-440-0505
Email: [email protected]
Branch Parking Office
106 Boundary Lane
Trent Lakes, ON K0M 2A0
DURHAM HOME KEY REALTY
Independently owned and operated. All services provided in accordance with applicable Ontario regulations and managed through a secure, digital system.
Brokerage Head Office
80 Athol St E, Unit 408
Oshawa, ON L1H 8B7
Phone: 905-440-0505
Email: [email protected]
Copyright © 2026. All Rights Reserved | YOUR HOME SOLD GUARANTEED REALTY OF ONTARIO INC., BROKERAGE, Trading As: DURHAM HOME KEY REALTY | Independently owned and operated. All services managed through a secure, digital system.